What does that thumb screw on the side of my VacuHoist unit control? How can I manipulate the speed at which my load is raised and lowered? Ergonomic Manufacturing Group (EMG) strives to educate potential customers at the time of purchase. However, we also realize that you, the customer, will undoubtedly have questions when you received and install your purchase. This is why we have setup a world class customer service department to assist in training customers on the operation of their equipment. EMG will also provide customer training at our plant in Quakertown, Pennsylvania or at the customers’ location.